I love running workshops, helping clients understand the UX process and the gains they’ll see from close collaboration with a team of talented UXers, designers and developers. I’m looking for a client-facing agency position involving UX architecture for multi-channel digital experiences which utilises my deep knowledge of UX, and project and people management skills.
I have experience conducting and managing the full lifecycle of user-centred design and information architecture, from user research to testing – including business stakeholder and user requirements gathering, contextual inquiry, stakeholder workshops, persona creation, heuristic evaluations, cognitive walkthroughs and usability testing.
I’m skilled at producing project documentation including wireframes, detailed requirements documents/functional specifications, user guides, use cases and user testing scripts and reports.
In addition I have extensive public speaking experience, as well as workshop and meeting facilitation and project management skills.
Expert reviews & competitor reviews
Planning & strategy
Office of Communications (Ofcom) UK
ORIEL, eBioSci, KNetworks (EU funded projects)
The World Bank, Washington D.C.
The International Monetary Fund, Washington D.C.
The Institute of Physics
British Medical Association
Airtours My Travel
British Standards Institute
Toshiba Laptops (Australia)
Colonial First State Investments (Australia)
Amcor Cartonboard (Australia)
I’m currently working on a user research, prototyping and testing engagement with Labminds, a startup developing a fully-automated bench top solution preparation system for scientific laboratories. The control system for the machine is an Android tablet, to be accompanied by complementary Web and iOS apps which allow users to ‘dial up’ the solutions they need remotely.
British Medical Association
Information Architecture & Usability Workshop – I conducted a one-day workshop with BMA stakeholders during which I presented on the goals of information architecture and designing for users, and facilitated exercises in persona creation and affinity diagramming.
University of Oxford
An in-depth investigation of scientists’ use of online tools and social networking sites to drive an open science movement. Tools investigated include Friendfeed and other social media, open laboratory notebooks, and science blogs. Methods included in-depth interviews, contextual inquiry and content analysis.
Senior Information Architect and Team Leader
User Experience Training Course creation and teaching
Developed and taught a one-day usability methods course for the Association of Learned and Professional Society Publishers, including theory and activities on user personas, affinity diagramming, paper prototyping and user testing.
Learning objectives for the course were: Understand how user-centred design is essential to the creation of effective online services; use the ‘persona’ technique to model representative users of their online services; identify best practice and worst practice in user interface design; apply paper prototyping as a value-for-money design technique for online services, and test the effectiveness of designs for online services using the heuristic evaluation technique.
Comments from delegates:
‘I would definitely recommend this course – have lots of ideas to take back and use. All very informative, good interactive course.’
‘Tutors were excellent facilitators – experienced and candid about sharing experiences. Hands-on element actually much better than expected – in fact all practical elements were.’
OECD, UNESCO, the IMF, the World Bank
Development of publication websites with varied content, including books, journals and statistical browsers. Responsible for stakeholder relationship management and communications. Introduced Basecamp online project management solution to centralise project communications and ensure stakeholders were kept up to date with project status.
Delivered functional specifications and HTML wireframes and conducted on-site requirements workshops with stakeholders.
“Lucy is an outstanding Information Architect and User Experience Designer. She excels at working both directly with the client and as part of a development team to produce interfaces with the utmost attention to industry best practices for simplicity and usability. Lucy also produces excellent, detailed and easy to follow documentation of her work.” – Lisa Adams, Project manager, Ingenta
Institute of Physics Information Commerce System Administration
Administrative interface definition and design of an access control system for IOP journal products and packages – this required extensive research into product lifecycle, including the definition of a lightweight print fulfilment system. Contextual interviews with staff, interactive stakeholder workshops to discover requirements, and production of a functional specification and clickable wireframes.
Highlights: Creating a coherent and rational user interface for a very complex application. Using a Wiki to write the specification, which allowed productive internal interaction and evolution of the specification during the development phase – that is, the functional specification was an interactive document.
“I was very fortunate to have Lucy as a member of the ICD unit at Ingenta. Lucy is a passionate and talented information architect. Her interest in this field has been demonstrated by a commitment to learning and speaking about the field . She brings much more than this talent to her work, though. Lucy also managed several client engagements and was attentive, driven to deliver high quality results. She was very proactive in dealing with any issues that arose and focused on honest, active communications with clients. I could always depend on Lucy to think creatively about any type of problem and work energetically to solve it. Her talents and enthusiasm are well recognized by her colleagues at Ingenta.” – Carol Rice, Vice President, Product Development, Ingenta Information Commerce Division
British Standards Institute (BSI)
Conducted stakeholder workshop, wrote front and back-end functional specifications for the BSI information commerce website.
Developed information architecture and wireframes for a user interface for integrating search and retrieval from a range of biological science databases (bibliographic data, gene and protein databases, human disease databases and patents information). User testing of interfaces and usability reports.
Managed Ingenta’s involvement in E-BioSci and ORIEL – fulfilling EU project reporting responsibilities, arranging, attending and presenting at group meetings throughout Europe. Co-ordinating the Ingenta programming and design team for the project.
International Gateway to the Social Sciences
Take the largest global Abstracting and Indexing (A&I) database of Social Science data (IBSS) and create a site which incorporates relevant bibliographic, statistical and Internet data into a web-based gateway.
Specification of the site’s information architecture and functionality, considering client business needs and the user experience. Created a detailed functional specification for the new service and a click-through HTML site demonstrator.
Highlights: Client Workshop, Affinity Diagramming, Card Sorting, Persona creation. Working with the Visual Designer to create an aesthetic and functional user experience.
Anderson Digital Solutions
Senior Information Architect and Usability Consultant
HTML prototype of an employee self-service intranet.
Brief: Develop a prototype which allows easy access to the breadth of services available through employee self-service websites.
Highlights: Contextual interviews with current Intranet users and project stakeholders to determine requirements and goals, Information Architecture (site map, user scenarios and page schematics).
“Even though there were two managers on the project, I felt most confident that Lucy would be sure that the team would deliver what was needed. Lucy was very effective in communicating scenarios and features needed for the prototype to the Visual Designer and HTML developers. She also negotiated scope of prototype and scenarios very effectively with the Senior Manager in a pragmatic way.”
- Allen Gahn, Delivery Director, Andersen Digital Solutions.
Documentation examples (click to enlarge):
Rational Unified Process (RUP) Interaction Stream
Creating an Interaction stream for the RUP. Involved defining IA, Usability and Visual Design roles and deliverables. (Activities and Artefacts in the language of RUP). At the time of this implementation the RUP did not cater for user-centred design, therefore every aspect of the workstream had to be developed. This includes workflows, deliverables, activities and templates or guidelines for deliverables.
Cendant International Membership Services (CIMS)
At Cendant I was responsible for production of an assessment of the BroadVision Dynamic Command Centre (DCC) content hierarchies and back-end content management processes for a banking services portal. This assessment also included recommendations for structuring the content hierarchy to suit future pan-European implementations of the portal.
Senior Information Architect
Brief: Produce an interface which allows for multi-language adaptation for this large BroadVision project.
Highlights: Creating a functional specification from provided use cases. Creating HTML site prototype/wireframe, workflow diagrams and translation-sensitive HTML templates.
Web Project Manager
Colonial First State Investments
Highlights: Managing the programming and creative teams. Bringing the project in on time and under budget.